Service Excellence

Commitment to Quality Behavioral Healthcare

Wyoming Behavioral Institute has worked hard to integrate the principles of service excellence into our workplace and patient care culture. To provide service excellence is to treat every person as a guest, demonstrate a high standard of professionalism and practice teamwork.

Our employees are trained to go beyond basic service by:

• Being self-reflective, knowledgeable, attentive and non-judgmental
• Having the integrity to demonstrate respect, confidentiality, patience and hospitality
• Showing pride, expressing interest and acknowledging concerns

Service Excellence Award

We use solution-focused strategies and strive to maintain a secure, positive environment of optimum wellness for patients, families and employees. Award nominations are accepted from anyone who has interacted with our staff and wants to call attention to an employee’s demonstration of service excellence.

If you have had a positive experience with one of our staff members and would like to nominate them for a Service Excellence Award, please take a few moments to download this form and and email to Wyoming BHI Patient Advocate, mail it to the address below or fax it to 307-265-5525. Please do not include any patient information.

Wyoming Behavioral Institute
Attention: Business Development
2521 E. 15th St.
Casper, WY 82609

Seek Help Today

If you need assistance selecting an inpatient program, admissions staff are available 24 hours a day at 800-457-9312.

If you are experiencing a mental health emergency, call 988.