Service Excellence at Wyoming Behavioral Institute

Wyoming Behavioral Institute has worked hard to integrate the principles of Service Excellence into our workplace and patient care culture. Service Excellence begins with treating everyone as a guest, demonstrating professionalism and excellence, and practicing teamwork.

But at WBI, employees are trained to go beyond the basic principles by:

  • Being self-reflective, knowledgeable, attentive, and non-judgmental;
  • Having the integrity to demonstrate respect, confidentiality, patience and hospitality;
  • By showing pride, expressing interest and acknowledging concerns.

We use solution-focused strategies and diligently strive for a safe, positive environment of optimum wellness for patients, families and employees. Award nominations are being accepted from anyone who has encountered WBI's staff and wants to call attention to an employee's demonstration of Service Excellence. If you had an experience with one of our staff that made a positive impression so significant that you would like to nominate them for a Service Excellence Award, please take a few moments to download the form and mail it to:

Wyoming Behavioral Institute
Attention: Business Development
2521 E. 15th St.
Casper, WY 82609
or fax it to (307) 237-6048
Please do not include any patient information.